O
OptiStack ProSign In

Privacy Policy

Last updated: January 15, 2026

At OptiStack Pro ("Company", "we", "us", or "our"), operated by Maxwell Slitter Industries, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform ("Service").

Please read this Privacy Policy carefully. By using OptiStack Pro, you consent to the practices described in this policy.

1. Information We Collect

1.1 Account Information

When you register for OptiStack Pro, we collect:

  • Name and email address
  • Company or organization name (if provided)
  • Password (stored in encrypted form)
  • Profile information you choose to provide

1.2 Usage Data

We automatically collect information about how you use our Service, including:

  • Features accessed and actions taken within the application
  • Job configurations, machine setups, and inventory data you create
  • Session duration and frequency of use
  • Device type, browser type, and operating system
  • IP address and general location (country/region)

1.3 Payment Information

When you subscribe to OptiStack Pro, payment information is collected and processed by our payment processor, Razorpay. We receive limited payment metadata, including:

  • Transaction IDs and payment status
  • Subscription plan and billing cycle
  • Last four digits of card number (for display purposes only)

We do not store full credit card numbers, CVV codes, or other sensitive payment details on our servers.

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Understand how you interact with our Service
  • Improve and optimize our Service

You can control cookie settings through your browser, though disabling cookies may affect Service functionality.

2. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Operate, maintain, and deliver OptiStack Pro features
  • Process Payments: Handle subscription billing and payment verification
  • Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
  • Improve the Service: Analyze usage patterns to enhance features and user experience
  • Security: Detect and prevent fraud, unauthorized access, and other security threats
  • Communications: Send important updates, billing notifications, and service announcements
  • Legal Compliance: Meet legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

3.1 Service Providers

  • Razorpay: Our payment processor for handling subscription payments
  • Hosting Providers: Cloud infrastructure providers that host our Service
  • Analytics Services: Tools that help us understand usage patterns (anonymized data)

3.2 Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from government authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our Terms and Conditions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

  • Account Data: Retained until you delete your account
  • Usage Logs: Retained for up to 24 months for analytics and improvement
  • Payment Records: Retained as required by tax and financial regulations
  • Deleted Data: Removed from active systems within 30 days; may persist in backups for up to 90 days

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security assessments and monitoring
  • Access controls limiting employee access to personal data

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Data Portability: Request your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at info@maxwellslitters.com. We will respond within 30 days of receiving your request.

7. Children's Privacy

OptiStack Pro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

8. International Data Transfers

Our Service is hosted in India. If you access the Service from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. By using the Service, you consent to such transfers.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we may also send you an email notification.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: